Section 9: Hotel Organisation
Extracts of information on Hotel Department
The creation of a Hotel Department was a new concept, that had been tried with success in 1968 on the Carmania and Franconia. The Hotel Manager was in charge of catering, pursers office and entertainment.
Pursers office:
The Officers of the new Department were to be known as Hotel Officers and all would wear the straight gold stripes interspersed with white, formerly worn by pursers.
The Hotel Manager (and his deputy) were required to go through 15 months of intensive training.
The manager wears gold straight lace stripe with white facings each side. He is in control of three Departments, catering, reception and accounts, plus entertainment. See the document for more information.
There is a mention of catering for the 900 crew. There are three crew cafeterias, one for the senior ratings, one for the general ratings and one for female staff.
The document also mentions that in addition to the responsibility for food the catering section is also responsible for administration of the swimming pool, gymnasium, Turkish and sauna baths. Laundry and dry cleaning will be managed by the catering service. It looks like having a complete laundry and dry cleaning service on the ship was a new initiative.
Reception and Accounts:
As well as the Purser’s Office responsibilities they also deal with onboard shops, the hairdressing and photography services, which were operated by concessionaires.
The ship’s accountant, who ranks as a senior first hotel officer deals, with crew “pay matters” bar accounts and safe deposit facilities for passenger’s valuables.
Banking facilities were provided by The Midland Bank, who had their own branch onboard ship and their own staff.
The Printing Shop was responsible for printing daily menus on the inside of specially designed menu covers, printing the daily programme and printing the special QE2 edition of the Daily Telegraph.
Two members of this (Reception and Accounts) section are in a category never employed before “they are “girls” who work full time on the data preparation for the ship Ferranti Angus 400 computer”. I found it rather amusing that in 1969 the writer of the publication could refer to women as “girls” By today’s standards we would call this patronising, but I guess they had never heard of being politically correct in the late 1960’s.
The document lists the benefits of the computer system, including stock control.
Entertainment Director:
The document gives an overview of the responsibilities of the Cruise Director to ensuring that there is a range of activities to suit all tastes. Interesting comment that the Cruise Director supervises the ship’s orchestra or 22 musicians. At that time the orchestra was supplied to Cunard by Geraldo. also “Many famous entertainers will be booked to appear onboard Queen Elizabeth 2 under arrangements with Bernard Delfont.”
Catering: there is a full page on catering requirements - lots of food and drink.