Trip advisor has its first two reviews.
Sadly Tripadvisor isnt all its cracked upto be, l work in a hotel and we are sick to the back teeth of it. I personally had one instance of a guest checking out before reception came on duty, l presented his bill , it was handed back to be l enquired Oh lm sorry was there a mistake to be told " for a reduction lm prepared to write a glowing review on Trip Advisor " l was initially stunned . I gathered my wits and advised him Im sorry sir we dont acknowledge Trip Advisor here , your bill still stands , how do you wish to pay....
That guest has since been blocked
Trip Advisor is written by idiots who think they are AA Hotel Guide Experts with the sole intention of trying by whatever means to not pay the full price . There are some out there who use the system for what it was intended, but like all things there are those that simply havent a clue and see it as a platform for voicing their own claptrap
I could go on and regail many more tails of said TA but l wont waste my energy, there are some real howlers out there. When you then enter into "dialogue" with the guest it then becomes she said he said you said
Rather than Guests needing to write reviews about where they say, Hotels in this day and age should be required to write reviews about Guests staying in their hotel.
Theres a lot to be said for Uber and their feedback system ! The drivers can see feedback about who they are picking up.