Author Topic: Waverley - Getting the basics right  (Read 1400 times)

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Offline Rob Lightbody

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Waverley - Getting the basics right
« on: Aug 04, 2017, 06:17 PM »
Make sure the website works all the time (I just tried to book, and it failed and I've no idea if I have a booking or not). 

Work out a way to tell people when there's a problem - or just insist that they check your website before sailing - WHICH YOU MUST UPDATE IMMEDIATELY IF THERE'S A PROBLEM !!

If there is a problem on the day, offer a free ticket for another trip.  It costs nothing, but will make a happy customer and they'll come back aboard and spend.

The  Waverley's enthusiast supporters and fans will put up with anything, but you need to appeal to those who just want a wee day out.
Passionate about QE2's service life for 40 years and creator of this website.  I have worked in IT for 28 years and created my personal QE2 website in 1994.

Offline Rob Lightbody

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Re: Waverley - Getting the basics right
« Reply #1 on: Aug 04, 2017, 07:01 PM »
I don't like when people say something is gonna take place, and then they cancel it without warning. Such a waste of money.

It can get cancelled at any time, its an old ship, and the weather can get in the way, but they need to find a way to deal with that without disappointing customers.
Passionate about QE2's service life for 40 years and creator of this website.  I have worked in IT for 28 years and created my personal QE2 website in 1994.

 

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