Author Topic: QUEEN MARY 2 Engine Issues -23 April 2023 Transatlantic Crossing Cancelled  (Read 1557 times)

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Online Lynda Bradford

News on Social Media and Cruise web pages that Cunard have cancelled the Transatlantic Crossing on 23 April.  Passengers who were due to embark were told this morning, plus World Cruise passengers booked to NY will need to make other arrangements.  Social media also reported that the return crossing NY to Southampton crossing next week has also been cancelled. 

There were reports a couple of days ago that the ship was speeding to Southampton, so that an assessment of the problem could be carried out and any repairs carried out.  However, the news this morning was that the work would take longer than anticipated.

Cunard email:
Quote
“Queen Mary 2 Arrived into Southampton last night for assessment of a technical issue,” the email read. “Unfortunately, after further investigation, it has been confirmed that this work will take longer to resolve than anticipated and the ship is unable to sail until this is completed.”

Cruise Hive reports on the cancellation:
https://www.cruisehive.com/cunard-cancels-transatlantic-crossing-on-embarkation-day/99591
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Online Rob Lightbody

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Is this the first time a QM2 Transatlantic has been cancelled?

With only a few hours notice too, loads of people will be seriously inconvenienced.  It's the last leg of the world cruise too.

Now on the BBC too.
https://www.bbc.co.uk/news/uk-england-hampshire-65366827.amp
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Online Peter Mugridge

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Cunard ought to do the decent thing and lay on some charter flights.

"...passengers will need to make other arrangements..." simply does not cut it, especially not in this day and age.  It's appalling customer service.
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Online cunardqueen

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"...passengers will need to make other arrangements..." simply does not cut it, especially not in this day and age.  It's appalling customer service.   

It sure is appalling customer service .
Has this just happened over night, surely the back room staff would have been onto this matter and the effects and try to minimize the damage from a PR point of view . You would hope Cunard hasn't just dumped them on the quayside. Surely to goodness, they could charter an aircraft and get the Americans back to their side, heck imagine doing a  world cruise and realising that what was planned as a sea entry to New York is now a flight, and the issue of excess baggage.   

Given that QM2 was scheduled on  a crossing, might repairs take a day or two and they can send the empty ship flat out to New York, given that todays transatlantic cruises take 7 or 8 days and from there increase the speed to the next port and make up time. Imagine a glory of a 5 day crossing.

What about the food and supplies ordered to be reloaded, might the food banks expect a bumper donation ?  what about the crew right now, are they enjoying a night ashore or being put to other work on other issues, deep cleaning etc, Might we expect to see a flash sale of a one way crossing at a knock down rate so the ship isnt sailing empty.

Do we have any idea what the mechanical issue is ?   

And what of the embarking passengers , many of who will have already been on their way to join the ship.

       
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Online Rob Lightbody

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They've been very coy so far about what the issue is, making me wonder if it's quite serious.

She arrived back early on Saturday to get the issue looked at, so they knew something was up well before she arrived back.

I like your idea Myles of her zooming over at speed so she could do the return crossing, but alas that crossing has been cancelled.

Here's some tweets from people affected

https://twitter.com/The_Mossies/status/1650073614606118915?t=ksHp8YOr2ZczcYemjRYlQQ

https://twitter.com/schramburger/status/1650433051174789120?t=DuB7v7ziFQNJZ_7GEtr1Aw

https://twitter.com/joannemary1969/status/1650244418396364800?t=n--joXQ4DVaj6t4nQIuLog
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Offline Thomas Hypher

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The seriousness of the issue wasn't known until further investigation after she docked late Saturday night around 22:00 (I was down at the docks to watch her in). The crossing being cancelled at around 10:00 on Sunday morning.

Contrary to the likes of the Daily Echo (our local inaccurate rag) she wasn't towed in by the two tugs she took having sailed up the Solent and Southampton Water as if everything was normal. She took the two tugs as it was pretty windy down at the docks and they are extra insurance and it's something she has done many times before, such as when I went down to the docks to watch her arrival back in January just before she set off on this world cruise. Some of the speculation on social media is absolutely crazy! She also made a maximum speed of 24 knots between her previous port of call (Tenerife from memory) and Southampton, mostly going 22 to 23 knots.

I suspect it is her pods given her well known long running issues with them (not to mention Captain Andrew Hall announcing the problem as a mechanical/technical issue when saying she'd be arriving back here early), and being contacted the other day by a former deck officer who said they were frequently overheating and the steerable pair were frequently jamming in place when he served on her in 2019. Another source referred to 2 "engines" being broken which seems to imply this too given her diesels are the most reliable part of her propulsion plant although her gas turbines have had their share of issues over the years such as a fire in their compartment when my Dad was onboard in 2015 in Lisbon.

If it is a pod issue, I also think the high speed (for her these days at least) passage she made to get back here can be explained by the fact she has redundancy with her pods (operating with 3 for a number of months after 1 was damaged docking back around 2007) and by the fact that pods cannot be inspected properly while underway and at sea so the extent of any damage or a fault will not necessarily be known - a good example of this being the pod failure and pod damage Anthem Of The Seas experienced while in very heavy weather back in 2016.

I have been wondering if she'll imminently depart for a shipyard given we no longer have the infrastructure here in Southampton to drydock her and the problem seems to be serious enough for this unless her engineers are able to work a miracle. Her usual drydock at Blohm+Voss is occupied for the forseeable future by Mein Schiff 1 so I have been hoping Harland & Wolff might step up which would be nice given their "what if" connection to QM2. It would be a shorter, quicker, and perhaps less risky passage there than going to the likes of Damen or Navantia down in France and Spain. One of the sources has said she'll take 10 to 12 days to repair (to be taken with a pinch of salt however given it's not confirmed/official information) which made me wonder if her 3 week October refit could be brought forwards at short notice although I gather that would be wishful thinking!

She would not have sped across the Atlantic with or without passengers on account of the bean counters at Carnival House to say the very the least!

The crew have been getting it in the neck on some social media, which makes my blood boil. They have been criticised for the last minute cancellation of her crossing as some people say they must've known how serious her problem was some time before the cancellation, whereas as mentioned above they probably didn't know the extent of the problem until the last minute. They will be equally if not more disappointed and frustrated than the passengers who had their crossing cancelled and some of the passengers and other people on social media that are now throwing their toys out of the pram.

Furthermore, I'd much rather be safe than sorry on a transatlantic crossing at any time of year. Also, you know the people on social media throwing their toys out of the pram and taking it out on the crew would be the first to criticise if she had sailed not fully seaworthy and had suffered a major propulsion failure mid Atlantic in rough weather and people had been knocked about or worse. The levels of ignorance displayed in such throwing toys out of the pram behaviour and elsewhere has been a reminder of how much sea blindness there is now and the worst aspects of social media.

Finally, Cunard were very quick to give a full refund etc etc as detailed in one of the photos below. It's not good they haven't organised charter flights though, maybe they will sort that out now?
« Last Edit: Apr 24, 2023, 10:43 PM by Thomas Hypher »
First sailed on QE2 in August 2003 aged 6 years old. Last sailed on QE2 in July 2008. Last saw the seagoing QE2 in person from the decks of QM2, on QE2's last Transatlantic crossing (Eastbound tandem) in October 2008. Visited QE2 in her new life, in Dubai, in January 2020 and August 2022.

Online cunardqueen

Quote
  Finally, Cunard were very quick to give a full refund etc etc as detailed in one of the photos below. It's not good they haven't organised charter flights though, maybe they will sort that out now?   

Quick, id say so, lightning speed , if only they had been as quick with the covid issues and refunding then.
From the moment you first glimpsed the Queen,
 you just knew you were in for a very special time ahead.!

Online Barumfox

As this has affected the end of two world cruises - as Queen Victoria also returned to Southampton yesterday and there would have undoubtedly been Americans on board intending to return across the Atlantic by transferring to  QM2 - and with excess baggage then charter flights are all the more necessary - if they just leave them to get themselves home the PR damage in the States for all future Cunard voyages could be would be very significant with impact on future bookings - as well as being the right thing to do. Arranging this (plus any hotel costs) instead of the 20% future cruise credit seems a no-brainer as well,  and would represent damage limitation to protect their reputation.

I am a bit surprised there could be dogs already on board as thought only allowed on transatlantic's not world cruise segments unless had already boarded in Southampton before cancellation? Either way much sympathy to the owner(s) affected.

Gary





Online Rob Lightbody

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Thanks Thomas.

Would she have fitted in the Southampton dry dock was it still in operation?  And would she fit in H&W's?
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Offline Thomas Hypher

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Thanks Thomas.

Would she have fitted in the Southampton dry dock was it still in operation?  And would she fit in H&W's?

I am not sure about whether she would fit in KGV if it was still a drydock, I hadn't considered that!

From Wikipedia regarding H&W's big drydock:

"The dry dock at the base of the cranes (Samson and Goliath) is the 11th largest in the world,[2] measuring 556 m × 93 m (1,824 ft × 305 ft)"

However, I don't know if this is the drydock QV and Aurora each used recently for their refits.
First sailed on QE2 in August 2003 aged 6 years old. Last sailed on QE2 in July 2008. Last saw the seagoing QE2 in person from the decks of QM2, on QE2's last Transatlantic crossing (Eastbound tandem) in October 2008. Visited QE2 in her new life, in Dubai, in January 2020 and August 2022.

Online Peter Mugridge

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The dry dock at the base of the cranes (Samson and Goliath) is the 11th largest in the world,[2] measuring 556 m × 93 m (1,824 ft × 305 ft)

Well... it's certainly big enough...  :)
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Offline Thomas Hypher

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From yesterday, the banging sound is definitely coming from QM2 knowing Town Quay well - the tannoy announcements from ships at Ocean Terminal being somewhat audible from this vantage spot too:


It looks as if the fibre optic name plates are being fixed up too given my Dad did say some had failed back when he was onboard with his wife back in February. A good time to get this job done too I suppose!

Different sources seem to be saying it's an exhaust issue, the only thing I can think of that could cause a serious problem here being the exhaust scrubber system as they can fail catastrophically and cause major flooding as this video below from a cargo ship shows:


However I am very surprised if this was kept under wraps given QM2's layout for passengers around her funnel and the tannoy announcements that would be caused by a major flood. I have seen nothing on social media about this and haven't heard anything to this end from my Dad and his wife who stayed in contact with people doing the whole world cruise.

Hopefully Cunard make an official statement soon so we don't keep speculating and so that future passengers have an official idea of what's going on, however I'd imagine they're still thrashing out arrangements/plans for the ship as we speak given more voyages are being cancelled according to social media and the earliest now for sale on the Cunard website being early June when just yesterday there were still voyages for sale next month.
« Last Edit: Apr 25, 2023, 05:21 AM by Thomas Hypher »
First sailed on QE2 in August 2003 aged 6 years old. Last sailed on QE2 in July 2008. Last saw the seagoing QE2 in person from the decks of QM2, on QE2's last Transatlantic crossing (Eastbound tandem) in October 2008. Visited QE2 in her new life, in Dubai, in January 2020 and August 2022.

Online Rob Lightbody

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According to posts on cruise critic, the problem is corrosion inside the funnel/exhausts possibly made worse by the scrubber systems.  It couldn't be fixed with the engines running and wasn't quick to do.

There is also a new "coronation" cruise to Liverpool, 2nd to 7th may, with prices from £199 inside.  Currently only offered to those on board QV just now I believe.
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Online Chris Thompson

All those banging noises are the sounds of the ships engineers using the time honored technique of pursuading things to work with a Large Mallet! ;D ;D ;D

Online Barumfox

I have had emails from both Cunard and my travel agent about the 'Coronation' sailing - bookable from tomorrow until 1st May - the prices offered at such short notice may be the cheapest ever for QM2 for a five day trip so an opportunity for anybody who has the time flexibility to take up the offer - Cunard taking advantage of the timing to cash in on their royal connections.

The return date of May 7th was presumably also that of the cancelled return transatlantic from New York so enabling the existing schedule to be picked up from there.

Gary

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I have had emails from both Cunard and my travel agent about the 'Coronation' sailing - bookable from tomorrow until 1st May - the prices offered at such short notice may be the cheapest ever for QM2 for a five day trip so an opportunity for anybody who has the time flexibility to take up the offer - Cunard taking advantage of the timing to cash in on their royal connections.

The return date of May 7th was presumably also that of the cancelled return transatlantic from New York so enabling the existing schedule to be picked up from there.

Gary

Its a great deal, and I'd love to do it, would be fun, but work prevents.  Sigh.
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Offline Thomas Hypher

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I am going to see about taking up this rare opportunity given my current income, also being able to get a cheaper price than the lowest advertised. Just got to see if I'll be going to sea otherwise, within those dates, first. It's a pity this won't count towards the required sea time as part of the cadetship!
« Last Edit: Apr 26, 2023, 11:24 PM by Thomas Hypher »
First sailed on QE2 in August 2003 aged 6 years old. Last sailed on QE2 in July 2008. Last saw the seagoing QE2 in person from the decks of QM2, on QE2's last Transatlantic crossing (Eastbound tandem) in October 2008. Visited QE2 in her new life, in Dubai, in January 2020 and August 2022.

Online Andy Holloway

My daughter is going to try to book herself this special cruise,  she was last om QM2 way  back in 2003 on one of the 'shakedown cruises'.

She's getting herself ready for a long wait to get through on the phone.

Go for a pee before 1255, settle into a comfortable chair, be prepared for constant "your call means a lot to us, please wait.....", and of course the obligitary, and endless, 'Greensleeves' music!!

Online Andy Holloway

She's booked!  Catagory EF Britannia Ocean view. No cabin allocation yet.

Offline Thomas Hypher

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A friend of mine tried to book for the two of us via the phone lines (as they have the Carnival UK friends and family discount) but alas didn't get through by the time it sold out (within the hour). My Dad and his wife did manage to book though via pre-booking with Sovereign so I am looking forward to their photos etc etc as normal!

I'll just have to wait until hopefully boarding QM2 as crew someday in the next couple or so years, before being able to sail on her again given how exceptional this pricing was! By then it will be over 10 years since last being onboard!
First sailed on QE2 in August 2003 aged 6 years old. Last sailed on QE2 in July 2008. Last saw the seagoing QE2 in person from the decks of QM2, on QE2's last Transatlantic crossing (Eastbound tandem) in October 2008. Visited QE2 in her new life, in Dubai, in January 2020 and August 2022.

Online Rob Lightbody

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She's on the move, according to her AIS
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Offline Thomas Hypher

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She's on the move, according to her AIS

Relocating to Berth 101, City Cruise Terminal which is right next to Mayflower Park since Britannia needs Berth 46, Ocean Terminal, tomorrow morning. Depending on which side she docks to and the weather, I might walk down the road to Mayflower Park and see her tomorrow.

She'll then head to Berth 38/9, QEII Terminal, ready for embarkation on Tuesday.
First sailed on QE2 in August 2003 aged 6 years old. Last sailed on QE2 in July 2008. Last saw the seagoing QE2 in person from the decks of QM2, on QE2's last Transatlantic crossing (Eastbound tandem) in October 2008. Visited QE2 in her new life, in Dubai, in January 2020 and August 2022.

Offline Twynkle

Hi Everyone

Thank you for keeping us posted re the troubles - both for the Crew, the Funnel, ship- and the passengers too.
We had several friends on board - it must have been hugely disappointing for them as well.
Having been hoping to sail on board in any case - we have been very fortunate as Sovereign managed to get us a cabin to Liverpool.
£60 per night - back to my Liverpool home, where I remember all to well the last Coronation>
We will also be celebrating my hubbies 80th...all together with mixed feelings including  a great big helping of guilt.
I will definitely try and see if we can do a QE2 Gathering...and will keep you posted...
Cheers, to you Rob.
 

Online cunardqueen

Quote
  we have been very fortunate as Sovereign managed to get us a cabin to Liverpool. 
Ah Dear Stefan ! he alwas was able to work his magic, when l met him on the farewell crossings at his bash he had been dining in all the restaurents, and being ex staff he was pulling ropes galore.
From the moment you first glimpsed the Queen,
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Online Barumfox

I was wondering if there was going to be a trial voyage  in the Channel to confirm that the problem has been fixed but apparently not - would be even more embarrassing if there were still issues but hopefully has been fixed.

Judging by how quickly the cruise sold out I bet Cunard wish that they had not priced it so low too now!

Gary

Online Rob Lightbody

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Judging by how quickly the cruise sold out I bet Cunard wish that they had not priced it so low too now!

I was thinking the same thing!  Maybe it's reminded them how much people want to be on board this most special of ships, if they can afford it...
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Offline Thomas Hypher

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Some DSLR photos from a couple of hours ago, spot the officer using the binoculars in the second photo:
« Last Edit: Apr 28, 2023, 03:40 PM by Thomas Hypher »
First sailed on QE2 in August 2003 aged 6 years old. Last sailed on QE2 in July 2008. Last saw the seagoing QE2 in person from the decks of QM2, on QE2's last Transatlantic crossing (Eastbound tandem) in October 2008. Visited QE2 in her new life, in Dubai, in January 2020 and August 2022.

Online Rob Lightbody

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Some DSLR photos from a couple of hours ago, spot the officer using the binoculars in the second photo:

Has the banging stopped?
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Offline Thomas Hypher

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Has the banging stopped?

Didn't hear any banging when I was down there.
First sailed on QE2 in August 2003 aged 6 years old. Last sailed on QE2 in July 2008. Last saw the seagoing QE2 in person from the decks of QM2, on QE2's last Transatlantic crossing (Eastbound tandem) in October 2008. Visited QE2 in her new life, in Dubai, in January 2020 and August 2022.

Online Barumfox

I believe its not very often that QM2 is berthed at 101 so gives the public a real chance to see her up close from Mayflower Park as opposed to the more remote Eastern docks berths -  dwarfing Balmoral astern and Aurora in distance whose medium term future seems to have been secured by the announcement of a 2025 refit.

Interesting today to note that Iona is being refuelled by a LNG tanker that has arrived from Rotterdam - no local equivalent available?

Gary.

Online cunardqueen

Quote
I was thinking the same thing!  Maybe it's reminded them how much people want to be on board this most special of ships, if they can afford it... 
Could have been an ideal chance to do a one nighter in port, embark for Afternoon tea , dinner and overnight and disembark after breakfast, and if all else failed promote it for the Prince's (Kings) Trust
Social media has been quiet, Perhaps they did charter the A380 to get the Americans back home :)
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Online Andy Holloway

Although she 'did' know where it is, that was nearly 20 years ago now, i've set my daughter the task of finding Homar Simpson on the North American frieze, with no clues!

She's just found it whilst on her way to afternoon tea. Gala dinner tonight so out come the 'posh frocks', she should scrub up reasonably well!